.v36-support-heading{margin-bottom:18px}.v36-support-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:18px}.v36-support-stats>div{display:grid;grid-template-columns:44px 1fr;grid-template-rows:auto auto;column-gap:11px;align-items:center;padding:16px;border:1px solid var(--line);border-radius:15px;background:#fff}.v36-support-stats span{grid-row:1/3;width:44px;height:44px;display:grid;place-items:center;border-radius:12px;background:color-mix(in srgb,var(--blue-600) 8%,white);color:var(--blue-600)}.v36-support-stats b{font-size:22px;line-height:1}.v36-support-stats small{color:var(--muted);font-size:9px}.v36-support-grid{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(300px,.65fr);gap:18px;align-items:start}.v36-departments{display:grid;padding:8px 16px 16px}.v36-departments article{display:flex;justify-content:space-between;gap:14px;padding:14px 4px;border-bottom:1px solid var(--soft-line)}.v36-departments article:last-child{border-bottom:0}.v36-departments strong{font-size:11px}.v36-departments p{margin:4px 0;color:var(--muted);font-size:9px}.v36-departments small{color:var(--muted);font-size:8px}.v36-dept-badges{display:flex;align-items:flex-start;gap:6px}.v36-checks{display:grid;gap:6px;padding-top:16px}.v36-support-settings{margin-top:18px}.v36-kb-suggestions{margin-top:9px;display:none;border:1px solid var(--line);border-radius:12px;background:#f9fbff;overflow:hidden}.v36-kb-suggestions.is-visible{display:block}.v36-kb-suggestions>small{display:block;padding:9px 11px 5px;color:var(--muted);font-size:8px;font-weight:800}.v36-kb-suggestions a{display:grid;padding:9px 11px;border-top:1px solid var(--soft-line);color:var(--ink)}.v36-kb-suggestions a:hover{background:#fff}.v36-kb-suggestions strong{font-size:10px}.v36-kb-suggestions span{margin-top:3px;color:var(--muted);font-size:8px}.v36-ticket-history{display:grid;padding:8px 14px 15px}.v36-ticket-history>div{display:grid;grid-template-columns:24px 1fr;gap:8px;padding:9px 2px;border-bottom:1px solid var(--soft-line)}.v36-ticket-history>div:last-child{border-bottom:0}.v36-ticket-history i{color:var(--blue-600);font-size:9px;margin-top:3px}.v36-ticket-history strong{display:block;font-size:9px}.v36-ticket-history small{display:block;margin-top:2px;color:var(--muted);font-size:8px}.v36-kb-tags{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}.v36-kb-tags span{padding:5px 7px;border-radius:999px;background:var(--canvas);color:var(--muted);font-size:8px}.v36-kb-feedback{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.v36-kb-feedback form{display:inline-flex}.v36-kb-feedback button{border:1px solid var(--line);background:#fff;border-radius:9px;padding:7px 10px;cursor:pointer}.v36-featured{color:#f59e0b}.v36-canned-shortcut{display:inline-flex;margin-left:6px;padding:2px 5px;border-radius:5px;background:var(--canvas);color:var(--muted);font-size:8px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace}@media(max-width:980px){.v36-support-stats{grid-template-columns:1fr 1fr}.v36-support-grid{grid-template-columns:1fr}}@media(max-width:560px){.v36-support-stats{grid-template-columns:1fr}}

/* V3.6.2 — Support Advanced Final */
.v362-filter-card{margin-bottom:14px}.v362-ticket-filters{display:grid;grid-template-columns:minmax(220px,1.5fr) repeat(3,minmax(145px,.7fr)) auto;gap:10px;align-items:end;padding:14px}.v362-ticket-filters label{display:grid;gap:6px}.v362-ticket-filters label>span{font-size:8px;font-weight:800;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}.v362-ticket-filters input,.v362-ticket-filters select{min-height:40px;padding:8px 10px;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--ink);outline:0}.v362-filter-actions{display:flex;gap:7px;align-items:center;white-space:nowrap}.v362-status-grid{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(300px,.65fr);gap:0;border-top:1px solid var(--soft-line)}.v362-status-list{display:grid;padding:8px 16px 16px;border-right:1px solid var(--soft-line)}.v362-status-list article{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 3px;border-bottom:1px solid var(--soft-line)}.v362-status-list article:last-child{border-bottom:0}.v362-status-list strong,.v362-status-list small{display:block}.v362-status-list strong{font-size:10px}.v362-status-list small{margin-top:4px;color:var(--muted);font-size:8px}.v362-status-list article>div:last-child{display:flex;flex-wrap:wrap;gap:5px;justify-content:flex-end}.v362-status-form{align-self:start}.v362-permission-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:9px;padding:16px}.v362-permission-summary span{padding:12px;border:1px solid var(--soft-line);border-radius:11px;background:var(--canvas)}.v362-permission-summary strong,.v362-permission-summary small{display:block}.v362-permission-summary strong{font-size:9px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;color:var(--blue-600)}.v362-permission-summary small{margin-top:4px;color:var(--muted);font-size:8px}.v281-property-field select:disabled{opacity:.65;cursor:not-allowed;background:var(--canvas)}
@media(max-width:1100px){.v362-ticket-filters{grid-template-columns:1fr 1fr}.v362-filter-actions{grid-column:1/-1}.v362-status-grid{grid-template-columns:1fr}.v362-status-list{border-right:0;border-bottom:1px solid var(--soft-line)}}
@media(max-width:700px){.v362-ticket-filters{grid-template-columns:1fr}.v362-filter-actions{grid-column:auto;flex-wrap:wrap}.v362-permission-summary{grid-template-columns:1fr 1fr}}
@media(max-width:480px){.v362-permission-summary{grid-template-columns:1fr}}

/* V3.6.2 managed department/status editors */
.v362-managed-list article,.v362-status-list article{align-items:flex-start;flex-wrap:wrap}
.v362-managed-main{min-width:0;flex:1 1 280px}
.v362-inline-editor{flex:0 0 100%;margin-top:10px;border-top:1px solid var(--border,#e5e7eb);padding-top:10px}
.v362-inline-editor summary{display:inline-flex;align-items:center;gap:7px;cursor:pointer;font-weight:700;font-size:13px;list-style:none}
.v362-inline-editor summary::-webkit-details-marker{display:none}
.v362-inline-form{display:grid;gap:9px;margin-top:12px;padding:14px;border:1px solid var(--border,#e5e7eb);border-radius:14px;background:var(--surface-soft,#f8fafc)}
.v362-inline-form label{font-size:12px;font-weight:700}
.v362-inline-form input,.v362-inline-form select{width:100%}
.v362-editor-actions,.v362-delete-form{display:flex;justify-content:flex-end;gap:8px;margin-top:10px}
.v362-delete-form .btn[disabled]{opacity:.45;cursor:not-allowed}
@media (max-width:760px){.v362-inline-editor{width:100%}.v362-editor-actions,.v362-delete-form{justify-content:stretch}.v362-editor-actions .btn,.v362-delete-form .btn{width:100%}}