/* ==========================================================
   OTTPROVIDERS Control V2.8
   Global readable type scale + WHMCS-like support workflow
   ========================================================== */

/* Global type scale: remove the "zoomed out" feeling across admin + client. */
html { font-size: 16px; }
body.app-body { font-size: 14px; line-height: 1.55; }
.app-brand strong { font-size: 14px; }
.app-brand small { font-size: 9px; }
.app-nav a { font-size: 13px; }
.header-title span { font-size: 10px; }
.header-title strong { font-size: 16px; }
.account-chip strong { font-size: 12px; }
.account-chip small { font-size: 10px; }

.app-main .page-heading h1 { font-size: clamp(28px, 2.7vw, 38px); }
.app-main .page-heading p { font-size: 13px; line-height: 1.55; }
.app-main .eyebrow { font-size: 10px; }
.app-main .card-head h2,
.app-main .v273-widget-head h2,
.app-main .v26-section-head h2,
.app-main .v272-section-title h2 { font-size: 16px !important; line-height: 1.25; }
.app-main .card-head p,
.app-main .v273-widget-head p,
.app-main .v26-section-head p,
.app-main .v272-section-title p { font-size: 11px !important; line-height: 1.45; }

.app-main label { font-size: 12px; line-height: 1.4; }
.app-main input,
.app-main select,
.app-main textarea,
.app-main button { font-size: 13px; }
.app-main .btn { font-size: 12px; }
.app-main .btn-small { font-size: 11px; }
.app-main .badge { font-size: 9px; line-height: 1.2; }
.app-main table th { font-size: 10px; }
.app-main table td { font-size: 12px; }
.app-main table td small,
.app-main .subline { font-size: 10px !important; }
.app-main .empty-state strong { font-size: 13px; }
.app-main .empty-state span { font-size: 11px; }

/* Lift extension text that was historically 7-10px. */
.app-main .v2-reply-tool-head > strong,
.app-main .v2-canned-pill strong,
.app-main .v2-kb-mini-list strong,
.app-main .v2-canned-admin-list strong,
.app-main .v2-kb-categories strong,
.app-main .v2-kb-client-cats a,
.app-main .v2-kb-client-card p,
.app-main .v2-back-link-static,
.app-main .v25-compact-list strong,
.app-main .v26-side-list strong,
.app-main .v26-quick-actions strong,
.app-main .v273-activity-log strong,
.app-main .v273-ticket-mini-list strong,
.app-main .v273-service-list strong,
.app-main .v273-system-log-list strong { font-size: 11px !important; }

.app-main .v2-canned-pill small,
.app-main .v2-kb-mini-list small,
.app-main .v2-canned-admin-list small,
.app-main .v2-kb-categories small,
.app-main .v2-table-sub,
.app-main .v2-kb-client-card small,
.app-main .v25-compact-list small,
.app-main .v26-side-list small,
.app-main .v26-quick-actions small,
.app-main .v273-activity-log p,
.app-main .v273-activity-log small,
.app-main .v273-activity-log time,
.app-main .v273-ticket-mini-list small,
.app-main .v273-service-list small,
.app-main .v273-system-log-list p,
.app-main .v273-system-log-list time { font-size: 10px !important; line-height: 1.45; }

.app-main .v273-kpi-card small,
.app-main .v273-support-summary small,
.app-main .v273-support-summary p,
.app-main .v273-billing-grid span,
.app-main .v273-online-chip,
.app-main .v273-last-run,
.app-main .v273-chart-summary { font-size: 10px !important; }

/* Service page readability: keep the premium two-column layout but scale text naturally. */
.app-main .v272-service-kicker { font-size: 10px !important; }
.app-main .v272-service-title-line h1 { font-size: 24px !important; }
.app-main .v272-service-title-line > span { font-size: 14px !important; }
.app-main .v272-service-subline small { font-size: 11px !important; }
.app-main .v272-service-hero-facts small { font-size: 10px !important; }
.app-main .v272-service-hero-facts strong { font-size: 12px !important; }
.app-main .v272-access-value small { font-size: 10px !important; }
.app-main .v272-access-value code { font-size: 12px !important; }
.app-main .v272-copy-btn,
.app-main .v272-icon-btn { font-size: 11px !important; }
.app-main .v272-app-row strong { font-size: 12px !important; }
.app-main .v272-app-row small { font-size: 10px !important; }
.app-main .v272-app-row em { font-size: 9px !important; }
.app-main .v272-details-grid small { font-size: 10px !important; }
.app-main .v272-details-grid strong { font-size: 12px !important; }

/* New ticket statuses. */
.badge-on_hold { color: #8a5d00 !important; border-color: #efddb2 !important; background: #fff8e5 !important; }
.badge-in_progress { color: #6547b8 !important; border-color: #d9cef7 !important; background: #f4f0ff !important; }

/* WHMCS-like Support flyout from the admin sidebar. */
.v28-support-nav { position: relative; }
.v28-support-nav > .v28-support-main { display: grid; grid-template-columns: 1fr 34px; align-items: center; gap: 2px; }
.v28-support-nav > .v28-support-main > a { min-width: 0; }
.v28-support-toggle {
    width: 32px; height: 38px; padding: 0; display: grid; place-items: center;
    border: 0; border-radius: 9px; color: #8fb4dd; background: transparent; cursor: pointer;
}
.v28-support-toggle:hover { color: #fff; background: rgba(255,255,255,.08); }
.v28-support-toggle i { transition: transform .18s ease; }
.v28-support-nav.open .v28-support-toggle i { transform: rotate(180deg); }
.v28-support-menu {
    position: absolute; top: 0; left: calc(100% + 13px); z-index: 90; width: 270px;
    padding: 8px; visibility: hidden; opacity: 0; transform: translateX(-5px);
    border: 1px solid #dbe5f0; border-radius: 14px; background: #fff;
    box-shadow: 0 18px 48px rgba(8, 31, 61, .18); transition: .16s ease;
}
.v28-support-nav:hover .v28-support-menu,
.v28-support-nav.open .v28-support-menu { visibility: visible; opacity: 1; transform: translateX(0); }
.v28-support-menu::before {
    content: ""; position: absolute; left: -7px; top: 22px; width: 12px; height: 12px;
    border-left: 1px solid #dbe5f0; border-bottom: 1px solid #dbe5f0; background: #fff; transform: rotate(45deg);
}
.v28-support-menu > strong { display: block; padding: 8px 10px 7px; color: #172941; font-size: 12px; }
.v28-support-menu > small { display: block; padding: 0 10px 7px; color: #8391a4; font-size: 10px; }
.v28-support-menu a {
    min-height: 37px !important; padding: 0 10px !important; gap: 10px !important;
    border: 0 !important; border-radius: 9px !important; color: #4b5f78 !important; background: transparent !important;
    font-size: 12px !important; font-weight: 650 !important; transform: none !important;
}
.v28-support-menu a i { width: 18px !important; color: #71849b !important; }
.v28-support-menu a:hover,
.v28-support-menu a.active { color: #1967e8 !important; background: #eef5ff !important; }
.v28-support-menu a.active i { color: #1967e8 !important; }
.v28-support-divider { height: 1px; margin: 6px 5px; background: #edf1f5; }

/* Ticket filter toolbar. */
.v28-ticket-filters {
    display: flex; gap: 7px; margin: -8px 0 18px; padding: 6px; overflow-x: auto;
    border: 1px solid #dce6f2; border-radius: 13px; background: #fff; box-shadow: 0 6px 20px rgba(23,54,93,.04);
    scrollbar-width: thin;
}
.v28-ticket-filters a {
    flex: 0 0 auto; min-height: 38px; padding: 0 11px; display: inline-flex; align-items: center; gap: 8px;
    border-radius: 9px; color: #5b6d83; font-size: 11px; font-weight: 700;
}
.v28-ticket-filters a:hover { color: #1967e8; background: #f4f8ff; }
.v28-ticket-filters a.active { color: #155acb; background: #eaf3ff; }
.v28-ticket-filters b { min-width: 21px; padding: 3px 6px; border-radius: 999px; color: #6e7f94; background: #eef2f6; font-size: 9px; text-align: center; }
.v28-ticket-filters a.active b { color: #155acb; background: #d7e9ff; }

.v28-ticket-workspace .ticket-row strong { font-size: 12px; }
.v28-ticket-workspace .ticket-row small { font-size: 10px; }
.v28-conversation-head { align-items: flex-start; }
.v28-conversation-head h2 { font-size: 17px; }
.v28-conversation-head p { font-size: 11px; }
.v28-ticket-status-form {
    min-width: 235px; display: grid; grid-template-columns: 1fr auto; gap: 7px; align-items: end;
    padding: 10px; border: 1px solid #e1e8f0; border-radius: 12px; background: #f8fafc;
}
.v28-ticket-status-form label { grid-column: 1 / -1; margin: 0; color: #6b7b90; font-size: 10px; font-weight: 750; }
.v28-ticket-status-form select { min-height: 36px; padding: 0 9px; border: 1px solid #ccd8e6; border-radius: 9px; color: #283c55; background: #fff; }
.v28-ticket-status-form .btn { min-height: 36px; }
.v28-reply-note { margin-right: auto; color: #7c899a; font-size: 10px; }
.v28-closed-note { margin: 0 18px 18px; padding: 13px 14px; display: flex; align-items: center; gap: 10px; border: 1px solid #ead1d5; border-radius: 11px; color: #8f3c47; background: #fff5f6; font-size: 11px; }

@media (max-width: 860px) {
    .v28-support-menu { position: static; width: 100%; margin-top: 5px; visibility: visible; display: none; opacity: 1; transform: none; box-shadow: none; }
    .v28-support-menu::before { display: none; }
    .v28-support-nav.open .v28-support-menu { display: block; }
    .v28-ticket-status-form { width: 100%; min-width: 0; }
    .v28-conversation-head { flex-direction: column; }
}

@media (max-width: 640px) {
    body.app-body { font-size: 14px; }
    .app-main table th { font-size: 9.5px; }
    .app-main table td { font-size: 11.5px; }
    .v28-ticket-filters { margin-top: 0; }
    .v28-ticket-status-form { grid-template-columns: 1fr; }
    .v28-ticket-status-form label { grid-column: auto; }
    .v28-ticket-status-form .btn { width: 100%; }
}